Customer Service
5 to 6 weeks delivered.
Each series on the First Office web site has pricing within each series.
The factory installed grommet is $56.00 List per grommet. These grommets, as well as the field installed grommets, are located in the Casegoods Price List under Accessories.
Need to designate with an “M” in front of the item model number and supply a drawing, unless that particular series has a predetermined location options for grommets. If so, use that option identifier.
All locking units are sent with locks that are number 345.
You may request specific numbered lock cores and keys by filling out the Lock Core Order Form located on the web site under Resources – Forms & Documents. We stock lock cores and keys from number 100 through 150. You would need to specify the color of the lock core. This form must accompany the furniture purchase order so it can be processed with the units. If the lock cores and keys are ordered after the items have been shipped, there will be charges for those additional lock cores and keys.
No, there is not a card specific to tack board use. You may look on the web site under Products, Materials, Textiles, and Fabric Partners. Click on the name of the fabric partner on which you wish to search. You may enter a pattern name or just click the Search button for an alphabetical listing. There is a column titled Tack board Tested. Each pattern will read Passed, Failed, or Not Tested. For those fabrics Not Tested, you may contact Customer Service for further instructions on testing.
You must submit a sample of the finish that is to be matched, along with the Custom Finish Form, to your Customer Service Representative. They will then get the request processed through our Color Studio.
There is a minimum charge of $300.00 net on first order for a custom finish. This will be charged at the time the purchase order is processed. Additional orders for same finish, $150.00 net.
Yes, these finishes are used on both products, but the Seating is made from hardwoods, so the graining will not match the veneers of the Casegoods.
After receipt of a clean and credit accepted order, the product will be scheduled to arrive on or by the 12th day from day of acceptance. The orders must be marked as GO and contain only those products and options that are on the designated program.
T 800.521.5381
F 812.683.7256 (Orders)
F 812.683.7155 (Customer Service)
Shipping
Yes, go to www.stylinetransport.com and enter your appropriate order number.
Freight is included in the list price, but there is a minimum handling fee of $100.00 net assessed on orders under $1500.00 net. This will be charged at the time of invoicing.
Any deliveries scheduled after 3 PM on Friday, any time on Saturday or Sunday. These may be scheduled for a fee.
Yes, if there is a dock or an area to unload, and someone there to unload the truck.
There is a 1% of net fuel surcharge assessed on each order. This will be charged at the time the purchase order is processed.
Warranty
Click here for the First Office Warranty
First Office casegoods, tables, and seating products are guaranteed to be free from defects in design, material and workmanship, given normal use and proper care, for 12 years of single-shift service with the exceptions noted below. First Office will repair or replace, at our discretion without charge to the original purchaser, any product or part thereof which fails as the result of such a defect during the warranty period. First Office assumes no responsibility for repairs to products that result from user modifications, attachments to a product, misuse, abuse, alteration, or negligent use. Except as stated above, First Office makes no expressed or implied warranties as to any product, and, in particular, makes no warranty of merchantability or fitness for any particular purpose. First Office shall not be liable for consequential or incidental damages arising from any product defect.
• All components not listed below - 12 Years
• All drawer glide suspensions - Lifetime
• All locking mechanisms - Lifetime
• All door hinges - 12 Years
• Door latches - 12 Years
• Drawer pulls - 12 Years
• Casters/Pneumatic lifts - 2 Years
• Foam padding - 2 Years
• Projection screens - 2 Years
This warranty does not cover:
• Damage caused by a transportation company.
• Natural variations in color, grain, or texture of wood and other covering materials over which First Office has no control.
• Damage created by loading file drawers with anything other than hanging files.
• Conference tops attached to any other manufacturer’s base.
• Fabric color matching, fabric puddling, fastness of colors or wearing qualities of any material.
Please contact your local Sales Representative in regards to defective or damaged product. They will want to inspect the product.
We do not have a Return Policy since the majority of our products are built-to- order. If it is determined by your Customer Service Representative that a product may be returned, there would be a restocking fee plus freight assigned to the return.
If your replacement order was processed with a charge, then there was a RGA issued to return the defective product. Once the defective product is returned via Styline Logistics and reviewed, the RGA will be closed and a credit will be issued for the appropriate amount.
Product Care
Click here for the First Office Product Care Guide
Wood Care - Careful craftsmanship combined with our Euroluxe with SilverBan finish makes your new First Office wood furniture incredibly durable, and with proper care your office furniture will provide beauty and convenience for years. To learn more about our Euroluxe with SilverBan finish, visit www.ofsbrands.com/environment. All First Office products undergo rigid color-match procedures to ensure the best in color consistency.
• Dust frequently using a soft, damp, clean cloth, wiping with the grain.
• Remove liquid spills immediately, using a blotting, rather than wiping, motion.
• To clean, use a glass cleaner formulated with ammonia. Apply a small amount to a soft dry cloth and wipe in the direction of the grain. Dry with a soft cloth. Do not use furniture polish containing oil or silicone.
• Avoid prolonged exposure to direct sunlight, high humidity, extreme heat or cold, and moisture.
• To prevent desktop damage, all desk accessories should have felt or soft fiber backing (no vinyl, plastic, or wood).
Seating Care
• Dust exposed wood parts frequently using a soft, damp, clean cloth, wiping with the grain.
• To clean wood, use a glass cleaner formulated with ammonia. Apply a small amount to a soft dry cloth and wipe in the direction of the grain. Dry with a soft cloth. Do not use furniture polish containing oil or silicone.
• To clean leather and vinyl upholstery, use a warm, damp cloth to restore a bright finish. For stubborn stains, use a moisturizing soap. Remove lather with a damp cloth, but do not rinse. Buff with a dry cloth.
• For fabric upholstery, use a damp cloth to wipe up spills. For tougher stains, contact your local First Office dealer for cleaning instructions.
• Avoid prolonged exposure to direct sunlight, high humidity, extreme heat or cold, and moisture.
• The components of your First Office chair, such as controls, casters, and understructure, require "common sense" care and cleaning as necessary.
• Activate chair mechanisms periodically to ensure proper function of moving parts.
